How do I get my tickets?
Shortly after your booking is complete, and no later than 48 hours, you will receive your e-ticket by email. Just print it out and bring it with you to the entrance of the Vatican.
How does it work?
During high season, go to the When in Rome Tour's office close to the Vatican main entrance to change your e-ticket for your original tickets.
During low season, you can take your e-ticket directly to the Vatican.
Please find all relevant information on your e-ticket.
When can I visit the Vatican?
You can choose between two time slots: 8:30 AM or 3 PM. Please be there 15 minutes before your chosen time slot.
How long is my ticket valid?
Your ticket is only valid for the chosen date and time slot.
You can only use your ticket once. Each site has a strict no re-entry policy.
Is there a dress code?
Yes, entrance into religious sites requires a strict dress code. Knees and shoulders must be covered for both men and women. When joining a tour with When in Rome Tours’, Ticmate cannot be held responsible for entry not prohibited due to inappropriate attire.
Customers are required to bring and wear masks. 
Visitors are requested to keep distance in lines and vehicles. And the number of visitors is limited to reduce crowds. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You must bring a valid COVID pass proving that you are fully vaccinated or that you have recovered from COVID-19 
